Infortrend: Live Help offers personal storage guidance and insights for all

Live Help offers personal storage guidance and insights for all

Dear partners,

When we launched Live Help, we designed it as a multi-purpose channel of personal communication between Infortrend storage professionals and users who may have questions or need advice and help – whether with existing Infortrend products or before making a purchasing decision.

Live Help makes our experienced team members available to users with one click of the mouse from our websites, with support in several languages. Users always talk to actual Infortrend experts, not an outsourced support center. This is true to the Infortrend approach of ensuring quality and reliability by doing things in-house for maximum oversight and accountability. 

Live Help makes our experienced team members available to users with one click of the mouse from our websites, with support in several languages. Users always talk to actual Infortrend experts, not an outsourced support center. This is true to the Infortrend approach of ensuring quality and reliability by doing things in-house for maximum oversight and accountability.

Live Help is a bountiful source of storage knowledge that’s available to everyone, not just current users. We encourage you to remind your own customers and contacts that we are available and happy to provide advice, assistance, and support. We are certain this can be of tremendous value to your customers as they plan their storage purchases and deployments, all with no obligations or pre-conditions. 

Additionally, we’d like to remind you that our newly-consolidated Infortrend Customer Support System has launched with a streamlined and more efficient design that allows users access to support resources for all our products with just one account.

Live Help links can be found at any of our websites, with representatives available during local business hours. Visitors can leave messages and receive prompt responses when representative are not available.

If you have any questions or comments regarding the Infortrend Network program or this week's update, please contact the Infortrend Network Program Manager

Author: Anonymous

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