Infortrend Maximizes Priority Support Plan for EonStor

On-site service in 4 hours

Infortrend announced expansion of its Priority Support Plan (PSP) program for EonStor DS (ESDS), EonStor (ES) and EonNAS 3000/5000 products, which aims to help enterprise and data center customers keep their mission-critical storages running at maximum uptime by offering 24/7 telephone access to Infortrend support engineers, advance replacement units in case of a hardware failure, and 9/5 on-site service options that can put a service technician at a customer's site in 4 hours.

PSPs are offered as supplemental programs to Infortrend's standard 3-year warranty and are offered in three distinct plan levels with durations from 1 to 5 years.

Infortrend PSP Program Level Details:

  • PSP Level 1 Plus: 24/7 priority telephone help desk support with Field Replaceable Unit (FRU) parts the next business day in the case of hardware failure;
  • PSP Level 2: 24/7 priority telephone help desk support with FRU parts delivered the next business day, and a field service technician on-site within the next business day (Monday ~ Friday) within a 9 hour appointment window (9/5);
  • PSP Level 4: 24/7 priority telephone help desk support with 9/5 Engineer Onsite Services within 4 hours. Replacement parts are prepared by customer. Infortrend sends FRU parts to customer and FRU arrives on next business day.

Infortrend PSPs are available to customers in the 48 contiguous United States and Canada, and are available from 1 ~ 5 years of duration from date of purchase and registration of the PSP. All major system components are covered, include backplane (mid-plane).

Author: Anonymous

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